Refund Policy

Refunds

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund. 

In the case of defective of malfunctioning items, you have 12 months to request a full replacement or your order.

Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@opticlamps.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@opticlamps.com.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Product Warranty Statement

At Optic Lamps, we stand behind the quality and performance of our products. We are committed to ensuring your complete satisfaction with your purchase. Therefore, we offer a comprehensive warranty that combines a 30-Day Satisfaction Guarantee and a 12-Month Replacement Guarantee to provide you with peace of mind.

30-Day Satisfaction Guarantee:

We are confident that you will be satisfied with your purchase. If, for any reason, you are not completely happy with your product within the first 30 days from the date of purchase, you may return it for a full refund or exchange. This guarantee covers products that are in their original condition, including packaging, and excludes any shipping or handling charges.

12-Month Replacement Guarantee:

In addition to our 30-Day Satisfaction Guarantee, we offer a 12-Month Replacement Guarantee. This means that if your product experiences any defects in materials or workmanship within 12 months from the date of purchase, we will replace it with an equivalent or similar product at no cost to you. Simply contact our customer support team, and they will guide you through the replacement process.

How to Initiate a Return or Replacement:

To initiate a return or replacement under our warranty, please follow these steps:

1. Contact our customer support team at info@opticlamps.com to inform them of your issue and receive instructions on how to proceed.

2. Package the product securely, including all original accessories and packaging, and send it to our designated return address as provided by our customer support team.

3. Once we receive your returned product, we will promptly process your refund or replacement, as per your preference and the applicable guarantee terms.

Please note that this warranty does not cover damage caused by misuse, accidents, or unauthorized modifications.

Your satisfaction is our priority, and we are dedicated to providing you with quality products and exceptional customer service. If you have any questions or concerns about our warranty or your purchase, please don't hesitate to contact us.

Thank you for choosing Optic Lamps. We appreciate your trust in our products.